Problem Solving Certificate

Problem Solving Certificate Course

Problem solving is a skill that you need in every single area of your life. From facing unexpected issues at home to confronting workplace challenges, problem solving skills are essential. For those in the business world, not having these skills can be the difference between lucrative success and massive failure. Coming up with ways in which to identify, address and solve problems is not always easy. Thankfully, there are a few key techniques and methods that you can master, making problem solving a much less daunting task.

This course goes into detail regarding problem solving, including the important problem solving skills that you need to develop. We begin by giving you a brief introduction to problem solving, along with a discussion of the very basic steps involved. Next, we discuss the process that you can go through in order to identify why a problem is occurring, along with a step-by-step guide to implementing this strategy in your life. We also review a four-phase problem solving technique that is commonly used in workplaces across the UK. Finally, we review the five steps you need to correct an issue once you have identified it.

You will Learn:

  • The basic steps involved in solving any problem
  • How to determine the root cause of any issue
  • How to use one of the most popular problem solving methods currently used in most industries across the country
  • How to come up with a series of solutions that may address the issue
  • The importance of post-implementation testing and evaluation

Benefits of Taking this Course:

  • Learning how to use the five whys of root cause analysis in order to quickly identify the true issue
  • Learning the four phases of the PDCA problem solving model
  • Understanding the role of collaboration in problem solving attempts
  • Learning why you should not rush or judge yourself during the ideas generation process
  • Learning what steps to take if the first potential solution does not address or solve the problem at hand

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Problem Solving Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Received course work as a gift from my spouse. Each module was easy to follow, great content and exceptional graphics and illustrations.

I especially appreciated that I was able to take the modules at my own pace, according to the schedule that fit within my work and free time. Tests where 5 questions based at the end of each module and a 50 question test at the completion of all mode’s.

A wonderful experience, would highly recommend.

Karen Lee Herron

I have started this course only 1 day ago and I cant stop studying. The information is very informative. I like the way the course gives you time to practice to get the skill right before you move onto the next subject.

I am looking forward to completing the course so I can start doing the nails properly. Highly Recommended.

Mia James

I really enjoyed this course because I was able to study at anytime and anywhere from my phone, when my little daughter was sleeping. I like working with people and this course offered me more knowledge about the best way to treat a customer.

This diploma will help me get a better job in the future. After each module there is a short test and at the end of the course there is another overall longer test so it’s best to read and understand each module properly.

I definitely recommend this course to everyone who wants to improve their customer service skills.

Lavinia Poara

Enrolled in Legal Secretary Diploma course and absolutely love it! The course is well laid out, easy to follow at any pace and is full of information that is fit for the purpose. I can fit learning around my work and family life. I wish I had started sooner!

Rachida Zahouani

I found the course relevant, clear, concise and a good basis for a change of career to HR. I thought it was good value for money, the balance of information, the exercises were good and liked the fact that I can access from wherever and study at my own pace.

I found the website easy to navigate and liked the fact it remembered where I was up to. When I asked a question of support, I got a fast response that solved my question. I would do courses with New Skills Academy in the future.

Thank you very much!

Victoria Ames

Excellent course was very informative and I thoroughly enjoyed completing it. Compiled of perfect size modules – not too long or short, to the point and excellent value for money.

Great idea to be able to print off each module to not only keep but to be able to refer to for the final exam at the end. Would highly recommend anyone who owns a pet of any type as all the information is relative all round. Great for anyone setting up a business involving pets just as much as a pet owner.

Course run very well and easy to access.

Vanessa Lewer

Duration:
0.75 hours

Access:
Lifetime Access

Approved by:
CPD

Learning Type:


Text based modules  Images  Video learning 

Cost:
£20.00

Problem Solving Certificate Course

Problem solving is a skill that you need in every single area of your life. From facing unexpected issues at home to confronting workplace challenges, problem solving skills are essential. For those in the business world, not having these skills can be the difference between lucrative success and massive failure. Coming up with ways in which to identify, address and solve problems is not always easy. Thankfully, there are a few key techniques and methods that you can master, making problem solving a much less daunting task.

This course goes into detail regarding problem solving, including the important problem solving skills that you need to develop. We begin by giving you a brief introduction to problem solving, along with a discussion of the very basic steps involved. Next, we discuss the process that you can go through in order to identify why a problem is occurring, along with a step-by-step guide to implementing this strategy in your life. We also review a four-phase problem solving technique that is commonly used in workplaces across the UK. Finally, we review the five steps you need to correct an issue once you have identified it.

You will Learn:

  • The basic steps involved in solving any problem
  • How to determine the root cause of any issue
  • How to use one of the most popular problem solving methods currently used in most industries across the country
  • How to come up with a series of solutions that may address the issue
  • The importance of post-implementation testing and evaluation

Benefits of Taking this Course:

  • Learning how to use the five whys of root cause analysis in order to quickly identify the true issue
  • Learning the four phases of the PDCA problem solving model
  • Understanding the role of collaboration in problem solving attempts
  • Learning why you should not rush or judge yourself during the ideas generation process
  • Learning what steps to take if the first potential solution does not address or solve the problem at hand

This course includes

24/7 Student Support

End of course certification

Lifetime access to your course

Compatible with modern devices

PLUS - Access to the exclusive New Skills Academy Study Group!
ID: YDFT67YHJ
certificate

of achievement

This certificate is presented to

Your Name

NSA

For completing the

Problem Solving Certificate

on 21st November 2026

Selena Hurford

Selena Hurford

Course Tutor

cpd

Daniel Morgan

Daniel Morgan

Head of Academy

Certificate Example

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

The course is broken down into 1 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 1 modules there is a multiple choice test. The questions will be on a range of topics found within the 1 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 0.75 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

Received course work as a gift from my spouse. Each module was easy to follow, great content and exceptional graphics and illustrations.

I especially appreciated that I was able to take the modules at my own pace, according to the schedule that fit within my work and free time. Tests where 5 questions based at the end of each module and a 50 question test at the completion of all mode’s.

A wonderful experience, would highly recommend.

Karen Lee Herron

I have started this course only 1 day ago and I cant stop studying. The information is very informative. I like the way the course gives you time to practice to get the skill right before you move onto the next subject.

I am looking forward to completing the course so I can start doing the nails properly. Highly Recommended.

Mia James

I really enjoyed this course because I was able to study at anytime and anywhere from my phone, when my little daughter was sleeping. I like working with people and this course offered me more knowledge about the best way to treat a customer.

This diploma will help me get a better job in the future. After each module there is a short test and at the end of the course there is another overall longer test so it’s best to read and understand each module properly.

I definitely recommend this course to everyone who wants to improve their customer service skills.

Lavinia Poara

Enrolled in Legal Secretary Diploma course and absolutely love it! The course is well laid out, easy to follow at any pace and is full of information that is fit for the purpose. I can fit learning around my work and family life. I wish I had started sooner!

Rachida Zahouani

I found the course relevant, clear, concise and a good basis for a change of career to HR. I thought it was good value for money, the balance of information, the exercises were good and liked the fact that I can access from wherever and study at my own pace.

I found the website easy to navigate and liked the fact it remembered where I was up to. When I asked a question of support, I got a fast response that solved my question. I would do courses with New Skills Academy in the future.

Thank you very much!

Victoria Ames

Excellent course was very informative and I thoroughly enjoyed completing it. Compiled of perfect size modules – not too long or short, to the point and excellent value for money.

Great idea to be able to print off each module to not only keep but to be able to refer to for the final exam at the end. Would highly recommend anyone who owns a pet of any type as all the information is relative all round. Great for anyone setting up a business involving pets just as much as a pet owner.

Course run very well and easy to access.

Vanessa Lewer

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