Communication Bundle Diploma

Communication Skills Certificate Course

In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace.

You will learn why communication skills are so important, and the factors that influence how well others will respond to your message.

You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds.

You will consider the role of verbal and non-verbal communication throughout the course.

You will learn:

• The definition and purpose of high impact communication, and why it is a highly valued skill.
• How to undertake a personal audit and understand your own communication style.
• How you can communicate to make a positive impression and get noticed at work.
• How you can make a positive impact at all levels within an organisation.
• How to develop the right kind of environment to facilitate high impact communication.
• How to put people at ease within seconds of meeting them.
• How to quickly establish rapport and build a sense of connection.
• How to use effective opening remarks and “icebreakers” helping others feel comfortable.
• How to detect barriers to communication between yourself and other people.
• How to remove communication barriers and deepen the relationship.
• The power of body language in high impact communication.
• How you can make use of multiple sensory channels when communicating with others.
• How you can take practical steps to overcome your personal insecurities and fears.
• How you can use body language to overcome the objections of others and negotiate successfully.
• How to emphasise your message using high impact body language.
• How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
• How to use metaphor in high impact communication in both written and spoken formats.
• How to ask questions that make people think, reflect, and give you the answers you need.
• How to gain the confidence of others and encourage them to believe in you.
• How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
• How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
• How to understand another person’s position through active listening techniques.
• How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
• How to reinforce your message across multiple channels.
• How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.

Dealing with Difficult People and Situations Course 

Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life. Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.

This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome. The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

What you will learn

• Understand human needs and their influence on behaviour
• Use communication skills to reduce conflicts in the workplace
• Recognise and minimise disruptive workplace behaviour
• Recognise the factors that promote and hinder productivity
• Recognise the characteristics of difficult people
• Deal with difficult people with effective solutions
• Identify the sources of difficult behaviour
• Identify the most common difficult personality traits and how to deal with them
• Focus on the solution (rather than the problem) to deal with difficult people

The skills and knowledge contained within this course are applicable to any business or organisation and will empower you to confidently deal with the most difficult of situations for the best possible outcomes.

Learning Impressive Telephone Techniques Certificate Course

Telephone communications are an integral part of most businesses, and sometimes these interactions are the only impression a company makes on its customers.

Learning how to get the most from these interactions gives you the opportunity to create a lasting, positive impression with customers and increase trust and customer loyalty. To get the most out of phone interactions you must understand the techniques and methods for excellent professional customer service.

This course is for employers and employees of businesses who want to strengthen their professional relationships with customers and reap the many rewards of doing so.

The contents of this course will reveal everything you need to know to handle phone calls. The content of this course is written in a clear, concise way and is broken down into manageable modules centred on key themes. The information is built on evidence based scientific studies and proven techniques to allow you to confidently deal with any professional telephone interaction.

The course contains illustrated examples of the concepts, tools and techniques for you to practically apply the knowledge, as well as exercises, tests and worksheets to compound and help you evaluate what you learn.

This course will teach you how to:

• Create a professional image over the telephone
• Use highly professional telephone etiquette
• Form positive and lasting initial impressions on the phone
• Sound professional, confident and in control over the phone
• Handle every key phase of a business call
• Improve the clarity of your communication
• Improve your listening skills
• Effectively handle difficult or demanding customers
• Identify, negotiate and resolve issues over the phone
• Confidently handle threats, abuse and phone rage
• Gather and apply tools to help overcome anxiety and stress relating to telephone calls.

The knowledge and information this course offers can be used by any business and can also be applied to your personal life, allowing you to get the most out of all telephone based interactions.

Benefits of the Telephone Techniques Course

Students enrolled in the Telephone Techniques course experience many benefits.

These include the following:

• The convenience of studying from anywhere with an internet connection at any time.
• Study course material at your own pace. There is no time limit, so you can complete the course, regardless of how long it takes you to complete it.
• The option of studying from any internet enabled device including a tablet, PC, or mobile phone.
• Short, easy to understand course structure.
• Convenient online support available while you study.
• A comprehensive syllabus that helps you increase your knowledge in telephone techniques.
• Upon successful completion of the course, you will earn a certified and recognised certificate.
• An affordable pricing structure.

The course is broken down into 0 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Once you have completed all 0 modules there is a multiple choice test. The questions will be on a range of topics found within the 0 modules. The test, like the course, is online and can be taken a time and location of your choosing.

The pass mark for the test is 70%.

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

We estimate that the course will take about 21 hours to complete in total, plus an additional 30 minutes for the end of course test.

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.